Refund Policy
Effective date: 24 July 2026
1. Payment processor
Paddle processes direct XForge payments and handles approved refunds through the original payment method.
2. Digital delivery
Because products are digital and access may be delivered immediately, refund rights can depend on customer location, consumer status and whether download or use has begun.
3. Requesting a refund
Customers should contact xforge.plugins@gmail.com with the Paddle transaction ID, purchase email, product and reason for the request. XForge may direct the request through Paddle.
4. Technical issues
Before requesting a refund for a technical problem, customers should provide the Unreal Engine version, plugin version, logs and steps needed to reproduce the issue.
5. Approved refunds
When Paddle confirms a full approved refund, the related XForge entitlement may be revoked automatically. Partial refunds and exceptional cases may require manual review.
6. Mandatory rights
Nothing in this policy limits mandatory statutory rights. Replace this template with a legally reviewed policy appropriate to the countries where the store sells.